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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Oceanfront Room
Max:
2 persons
325 sq. feet 
Bed options:
2 Single beds
Sea view
Shower
Private pool
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Superior Room
Max:
2 persons
335 sq. feet 
Bed options:
2 Single beds
Shower
Private pool
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Superior Twin Room
Max:
1 person
335 sq. feet 
Bed options:
2 Single beds
Shower
Private pool
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Playa del Carmen 2.0 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 2.1 mi
Cancun (CUN) 37.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Golf course
  • Pool tables
  • Table tennis
  • Fishing

Services

  • Paid airport shuttle
  • Room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Business

  • Meeting/ Banquet facilities

Children

  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Map view
Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Nearby
Piste Cyclable sur Paseo Xaman-Ha
2000 ft
Restaurants
Steakhouse
1600 ft
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla

Reviews and Ratings <br />

Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
8.4/10
Great
Rooms
5.8
Location
6.6
Service
7.0
Dining
6.8
Guest reviews
8.4/10
based on 5 reviews
7.1
7.1/10 based on 59 reviews
Alison
United Kingdom, December  2024
6.0/10

The hotel has some beautiful features and the staff really goes above and beyond in terms of service. However, the rooms definitely need some updating, as they have a musty smell that was hard to ignore. Additionally, while there were nice dining options, the lack of variety made it somewhat repetitive. The distance from the beach is also a consideration for those looking to stay closer to the water.

Rooms
5.0
The rooms were not up to par and definitely need to be redone. There was a strong mildew smell that made my stay uncomfortable, and it was clear they are aware of this issue and are working on improvements.
Service
9.0
The staff was wonderful and very attentive. I was even allowed to check in earlier than the official time, which made my arrival smoother.
Location
5.0
The hotel is actually quite far from the beach, requiring a decent walk to reach the water, so keep that in mind if you're planning beach days.
Dining
6.0
The dining options were great with a good selection of food, but it became a bit boring since the menu was the same every day. I was hoping for more variety during my stay.
Facilities
7.0
The hotel has some nice facilities, but they could benefit from some updates as well to match the overall experience.
Joshua
United Kingdom, November  2024
7.2/10

My stay at the resort spa was quite a mixed bag. On one hand, the rooms were large, clean, and comfortable, which made for a pleasant stay. The pool area was delightful and offered a great atmosphere for relaxation. However, I did experience some issues like an unpleasant mildew smell that lingered, and the service could use some improvement in terms of attentiveness. Overall, while I enjoyed certain aspects, there are definitely areas that need attention.

Rooms
7.0
The rooms were large, clean, and comfortable, but there was a lingering mildew smell that was off-putting.
Service
6.0
I found the service to be customer-oriented, but it could have been more attentive at times.
Location
6.0
The location was actually a bit far from the beach, so be prepared for a bit of a walk to get there.
Dining
8.0
Dining was enjoyable with a great selection of food, especially seafood, but there were better options for breakfast elsewhere.
Facilities
9.0
The pool area was fantastic and well maintained, providing a great space to unwind.
Elliot
United Kingdom, November  2024
7.2/10

I had a great experience at this resort spa, especially with the stunning ocean view right from my room. The room itself wasn't perfect and needed some updates, but the resort is actively working on that. The service was mostly excellent, though a bit pushy at times when it came to signing up for additional experiences. The location was just perfect for getting to the beautiful beach, making it easy to enjoy the sunsets. While the dining options left something to be desired with repetitive food, I appreciated the casual vibe of the outdoor restaurant.

Rooms
7.0
The room had a beautiful view of the ocean, but the décor and condition were not up to par and need to be redone.
Service
7.0
The staff truly seemed to enjoy their jobs, and I found them helpful most of the time, although they were a bit pushy regarding signing up for more experiences.
Location
9.0
The hotel's location was ideal for accessing the stunning beach, making it a fantastic spot to watch the sunset.
Dining
5.0
The dining options were somewhat repetitive and became boring after a few days, especially since the open-air restaurant served the same dishes daily.
Facilities
8.0
The facilities were satisfactory, with a nice pool area, though there were some maintenance issues that need attention.
Malcolm
United Kingdom, November  2024
7.8/10

I had a lovely stay at this resort spa, where the rooms were beautifully decorated for our anniversary, which was such a sweet surprise. Despite some minor issues like the hot water being off the first night and the rooms showing their age, they were still clean and comfortable. The service was truly exceptional, and I enjoyed the varied dining options. Overall, it’s a good value for money, especially with the charming amenities, but the room updates could use some attention.

Rooms
7.0
The rooms were clean and beautifully decorated for our anniversary, complete with towels made into shapes and chocolates in the evening. However, they did feel a bit dated.
Service
9.0
The service was very friendly and helpful, and I appreciated the staff walking around to promote various spa treatments.
Location
7.0
The hotel is nearly on the beach, which is great for easy access to the sand, although I found it a bit misleading as it's actually the farthest from the beach.
Dining
8.0
The dining options were excellent with a lot more variety than I expected, especially enjoying the Indonesian dishes.
Facilities
8.0
The facilities included lovely areas covered in plants and trees, making for a serene atmosphere.
Christopher
United Kingdom, September  2024
5.6/10

My stay at the hotel was a mixed bag. On one hand, the property was clean and the beach area was lovely. On the other hand, I found the service to be quite lacking, with a few interactions that felt unfriendly. I did appreciate the dining options, especially in the adults-only section, though the distance from my room to the beach was a bit annoying. Overall, it had its charm, but there were definitely some drawbacks.

Rooms
5.0
The rooms were clean but had some issues like broken equipment and leaks. They were also quite a distance from the beach, which was inconvenient.
Service
5.0
While the property was kept clean, I found the service staff to be somewhat rude and not as friendly as I'd hoped. It made interactions less enjoyable than they could have been.
Location
6.0
The location is quite far from the beach compared to other resorts, so be prepared to walk a good distance if you want to enjoy the sand and surf.
Dining
7.0
Dining in the adults-only area was a highlight, with more variety than other sections. The open-air setup near the beach was quite pleasant too.
Facilities
6.0
The facilities were decent, but I wouldn't say they were outstanding. The pool area was nice, but I've seen better amenities at other resorts.
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Rooms and Guests2 Guests, 1 Room